Last verified: 2026-02-18
Overview
The Orders page shows all purchase orders you have placed with vendors. You can see order status, track delivery estimates, and access detailed order information.
The page displays:
Order numbers and totals
Vendor names
Order status (Pending, Open, Closed, Cancelled)
Promised delivery dates
Summary metrics for order value and counts
What happens in the system
The purchase orders list shows orders you placed with vendors
Status updates when vendors accept, fulfill, or close orders
Order activity logs all changes with timestamps
Filtering and sorting apply to the visible list only
Metric tiles at the top reflect the current unfiltered totals
What does NOT happen
No automatic notifications to vendors - Viewing your order history does not notify the vendor.
No order modification - Viewing an order does not change it. Use separate actions to cancel or modify.
No payment processing - The purchase history is read-only. Payment happens through separate channels.
Prerequisites
An active StockApp buyer account
At least one purchase order placed with a vendor (see Creating Purchase Orders)
Step-by-Step Instructions
Step 1: Navigate to Orders
Click on the Orders icon in the left navigation menu.
The Orders page opens on the Purchase Orders tab by default.
Understanding the Summary Metrics
Six metric tiles appear at the top of the page:
Tile | What it shows |
Total Orders | Total purchase order count and number of distinct vendors |
Order Value | Combined dollar value and total unit count |
ETA | Delayed order count (Last 24h badge) — click to filter to delayed orders |
Activities | Issue count and recent updates (Last 24h badge) — click to filter |
Pending | Orders awaiting vendor acceptance — click to filter |
Open | Orders accepted and in progress — click to filter |
Clicking a tile that shows a count (Pending, Open, ETA, Activities) filters the order list to show only those orders. Click the tile again to clear the filter.
Understanding the Order Table
Table columns:
Column | Description |
PO # | Your purchase order number |
Placed | Date the order was placed |
Vendor | The vendor fulfilling the order |
Status | Current order status |
Items | Number of line items in the order |
Promised ETA | Delivery date promised by the vendor |
Order Total | Order total in dollars |
Actions | View Order button and message icon |
A totals row at the bottom shows combined item count and order value across all displayed orders.
Step 2: Filter by Status
Click the "All statuses" dropdown to filter by order status:
Available filters:
All statuses - Show all orders
Pending - Orders awaiting vendor acceptance
Open - Orders accepted and in progress
Closed - Completed orders
Cancelled - Cancelled orders
Each status shows a count of matching orders. Click "Clear filters" to reset the view.
Step 3: Filter by Vendor
Click the "All vendors" dropdown to filter by vendor:
The dropdown shows all vendors you have ordered from and the total number of orders from each. When a status filter is already active, the count shown reflects only the filtered orders.
Step 4: Search and Sort
Search by PO number or vendor name using the search box on the left.
Sort by clicking the sort button (shows current sort label with arrows icon):
Created (newest) — default
Created (oldest)
Total (lowest)
Total (highest)
Step 5: View Order Details
Click "View Order" or click anywhere on an order row to open the detail page.
Header:
Order number and status badge
Vendor name and date placed
Team member avatars (who is watching this order)
Message, print, and reminders buttons
Summary Cards:
Status — Pending Payment / Processing / Complete, with Unpaid/Unfulfilled badges
Total — Order total and item count
ETA — Current and promised delivery date
Payment Terms — e.g., Net 30, with due date
Bill To — Billing address
Ship To — Shipping address
Item Details:
Items grouped by fulfillment status (e.g., "Awaiting Payment")
Per-item: product image, name, SKU, payment/fulfillment badges, current ETA, promised ETA, unit price, quantity, line total
Order source note (e.g., "Corsair Cart, Powered by StockApp")
Itemized cost breakdown: Subtotal, Tax, Freight, Handling, Discount, Credit Memo, Total
Order Remarks:
Notes field for internal comments
PO # field for your reference number
Purchasing Terms:
Shipping and returns terms set by the vendor
Order Activity:
Timeline of events: order placed, status changes, fulfillment updates
Add internal notes inline
Flag issue button for reporting problems
What changes over time
Status updates - Orders move from Pending to Open to Closed as vendors process them.
ETA updates - Delivery estimates change as vendors update fulfillment information. Both current and promised ETA are shown per item.
Fulfillment status - Items show Unfulfilled or Fulfilled.
Payment status - Items show Unpaid or Paid.
Activity log grows - New events are added to the Order Activity timeline.
Understanding Order Statuses
Status | Meaning |
Pending | Order submitted, awaiting vendor acceptance |
Open | Vendor accepted, order is being fulfilled |
Closed | Order completed |
Cancelled | Order was cancelled |
Per-item statuses:
Status | Meaning |
Unfulfilled | Item not yet shipped |
Fulfilled | Item has been shipped or delivered |
Unpaid | Payment not yet received |
Paid | Payment confirmed |
Common Issues
Issue: Can't Find an Order
Symptom: You know you placed an order but cannot see it
Possible causes:
A filter is hiding the order
You are on the wrong tab (Customer Orders instead of Purchase Orders)
Order was placed from a different StockApp account
Solution:
Click "Clear filters" to remove active filters
Ensure you are on the "Purchase Orders" tab
Check that you are logged into the correct account
Issue: Order Status Has Not Updated
Symptom: Order shows "Pending" but vendor says they accepted it
Cause: Status updates may have a slight delay, or vendor has not updated the system
Solution:
Refresh the page
Check Order Activity for recent updates
Message the vendor to confirm status
Issue: ETA Shows No Date
Symptom: Promised ETA column is blank or shows a past date
Cause: Vendor has not provided a delivery estimate, or the estimate has not been updated
Solution:
Newly placed orders may not have an ETA until the vendor accepts
Contact the vendor to request delivery estimates