Last verified: 2026-02-18
Overview
After placing a purchase order, you can track its progress from submission through fulfillment. The Orders page shows all your purchase orders in a list, with summary metrics at the top and filters to narrow your view. Clicking any order opens its detail page with full status information, cost breakdown, and a communication log.
Prerequisites
An active StockApp account with buyer access
At least one submitted purchase order
Viewing All Orders
Navigate to Orders in the left sidebar. Click the Purchase Orders tab to see your buyer orders.
At the top, six metric tiles summarize your orders:
Total Orders — Total number of purchase orders, with count of distinct vendors below
Order Value — Combined dollar value, with total units count below
ETA — Shows delayed order count (clickable to filter to delayed orders). "Last 24h" badge indicates the count reflects recent activity.
Activities — Shows issue count, recent update count, and comments count. Clicking Issues or Updates filters the list accordingly.
Pending — Orders awaiting vendor acceptance (clickable to filter)
Open — Orders accepted and in progress (clickable to filter)
The order table shows: PO #, Placed date, Vendor, Status, Items count, Promised ETA, Order Total, and Actions.
Each row has a View Order button and a message icon to contact the vendor directly.
Filtering and Sorting Orders
Use the toolbar above the table to narrow your view:
Search — Find orders by PO number or vendor name
All vendors — Filter to orders from a specific vendor
All statuses — Filter by order status
Available statuses:
Pending — Submitted, awaiting vendor acceptance
Open — Vendor accepted and processing
Closed — Order completed
Cancelled — Order was cancelled
The Created (newest) sort button at the top right lets you re-sort the list.
Viewing Order Details
Click View Order on any row to open the full order detail page.
The header shows the PO number, order status badge, vendor name, and date placed. Team member avatars show who is involved. The toolbar contains buttons to message the vendor, print the order, and view reminders.
Summary cards across the top show:
Status — Current order status (e.g., Pending Payment) with Unpaid/Unfulfilled badges
Total — Order amount and item count
ETA — Current estimated arrival and the original Promised ETA
Payment Terms — Terms agreed with the vendor (e.g., Net 30) and due date
Bill To — Your billing company and address
Ship To — Delivery company and address
Understanding Item Details
Below the summary cards, the Item Details section shows each product grouped by fulfillment status (e.g., "Awaiting Payment"). For each item you can see:
Product name, image, and SKU
Unpaid / Unfulfilled status badges
Current ETA and Promised ETA (dates)
Unit price, quantity ordered, and line total
Below the items, an itemized cost breakdown shows:
Subtotal
Tax
Freight
Handling
Discount
Credit Memo
Total
Order Remarks
The Order Remarks section lets you add notes and a PO reference number. Notes you add here are visible to the vendor.
Purchasing Terms and Conditions
This section displays the vendor's shipping and returns terms as agreed when the order was placed.
Order Activity
The Order Activity section shows a timeline of events for the order. You can:
Add an internal note using the text field
Attach files using Add attachment
Report a problem using Flag issue
Use All Activity to filter the activity feed.
Understanding Order Statuses
Status | What It Means |
Pending | Order submitted, awaiting vendor acceptance |
Open | Vendor accepted and is processing your order |
Closed | Order completed — all items fulfilled |
Cancelled | Order was cancelled by you or the vendor |
Understanding Item-Level Statuses
Each item in an order has its own payment and fulfillment status:
Status | What It Means |
Unpaid | Payment has not yet been confirmed by the vendor |
Unfulfilled | Item has not yet been shipped |
Awaiting Payment | Vendor is waiting for payment before fulfilling |
Fulfilled | Item has been shipped |
What Does NOT Happen
Adding an internal note does not send a message to the vendor — use the message icon or Message button for that
Viewing an order does not change its status
The order list does not automatically refresh in real time; reload the page to see the latest status
Common Issues
Issue: Order status has not changed after contacting the vendor
Symptom: Status still shows Pending after vendor responded
Solution: Vendors must accept the order in their StockApp account. The status updates once they act. If delayed, use the message icon on the order row to follow up directly.
Issue: Delayed orders showing in ETA tile
Symptom: ETA tile shows "+N Delayed" in red
Solution: Click the ETA tile to filter to delayed orders. Open each order to see the current vs. promised ETA and message the vendor to get an updated timeline.
Issue: Cannot find an older order
Symptom: Order not visible in the list
Solution: Check the "All statuses" filter — closed and cancelled orders are hidden by default if you have an active status filter. Select
All statuses to see everything.