Last verified: 2026-01-23
Overview
StockApp's built-in messaging system lets you communicate with buyers, vendors, and teammates directly within the platform. Messages support @mentions to reference products, people, and companies, and automatic translation for multilingual communication.
What happens in the system
Messages are delivered in real-time - Recipients see messages immediately if they're online
@Mentions create clickable links - Mentioned products link directly to that product's details
Mentioned people receive notifications - If they have notifications enabled for messages
Messages are automatically translated - Each user sees messages in their preferred language
Original text is preserved - Recipients can view the original untranslated message
What does NOT happen
No read receipts - You cannot see if someone has read your message.
No message editing - Once sent, messages cannot be edited (but can be deleted).
No external notifications by default - Recipients must have notifications enabled to receive email/SMS alerts.
No translation of @mentioned product names - Product names appear as-is in all languages.
Accessing Messages
You can access messages from any page in StockApp:
Click the Messages button in the bottom-right corner of the screen
The messaging panel slides open showing your recent conversations
The number badge on the Messages button shows your unread message count.
Starting a New Conversation
To compose a new message:
Click the compose icon (pencil) at the top of the messaging panel
In the "To" field, search for and select the recipient (contact or company)
Type your message and press Enter or click the send button
Using @Mentions
You can @mention products, teammates, buyers, and vendors directly in your messages.
How to Use Mentions
While typing a message, type the @ symbol
A dropdown appears with search results for:
Products from your catalog
Teammates in your organization
Buyers you're connected with
Vendors you work with
Click on the item you want to mention or keep typing to filter results
The mention appears as a highlighted link in your message
What Gets Mentioned
Type | Example |
Products | "Check out @MacBook Pro 14 - just got new inventory" |
Teammates | "Looping in @John Smith for approval" |
Buyers | "Wanted to follow up with @Acme Corp about their order" |
Vendors | "I'll reach out to @Corsair about pricing" |
Automatic Message Translation
StockApp automatically translates messages based on each user's language preference.
How It Works
You write a message in your preferred language
The recipient sees the message translated into their language
They can click to see the original text if needed
Setting Your Language Preference
Go to Settings (gear icon in the left sidebar)
Click Preferences under Account
Select your preferred Language from the dropdown (English, Spanish, German)
Messages you receive will be automatically translated to this language
Viewing Original Text
When a message has been translated:
Look for the globe icon next to the message
Click to expand and see the original untranslated text
Click again to collapse
Message Notifications
Messages appear in real-time. You can be notified through:
In-app notifications (bell icon)
Email (if enabled in notification settings)
The unread count badge on the Messages button
Common Issues
Issue: Not receiving message notifications
Symptom: You have the messaging panel closed and don't know when new messages arrive.
Solution: Enable message notifications in Settings > Notifications. See Setting Up Notifications.
Issue: @Mention dropdown not appearing
Symptom: You type @ but no dropdown appears.
Solution: Ensure you're typing the @ symbol without a space before it. The dropdown needs a moment to load results.